I am just a fellow user and was tearing my hair off about the same issue. Thoroughly research any product advertised on the site before you decide to download and install it. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The page appears to be providing accurate, safe information.
How to connect a Bluetooth Device By Andre Da Costa
Press the win key + R > type services.msc > locate the bluetooth service> stop it and then start it or check the status by right clicking properties The first thing is make sure Bluetooth is turned on What is the make and model of your Device?